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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zy'kia Nicholson

Zy'kia Nicholson

October 10, 2025

5  out of  5
rating by Zy'kia Nicholson
"Blake was incredibly helpful and patient while explaining my options. He made sure I understood everything before making a decision and found me a great plan that fit my budget. Highly recommend!"
We responded:
"Thank you. We strive to educate and let you make the best decision possible."
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Cultivate Her

October 10, 2025

5  out of  5
rating by Cultivate Her
"Matt was very patient and helpful with providing services."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Sunshine Fowler

October 10, 2025

5  out of  5
rating by Sunshine Fowler
"Mr. Blake was a lovely agent who helped us change our insurance through here. I couldn’t have asked for a better person to speak with."
We responded:
"Thank you. We are here to serve customers. It will always be our #1 priority."
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Tim Hall

October 9, 2025

5  out of  5
rating by Tim Hall
"Jaime is great very personable and knowledgeable walked me through all the steps. No complaints at all"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Sheila Penny

October 9, 2025

5  out of  5
rating by Sheila Penny
"Great service. Jaime was great helping me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Thomas Goggans

October 9, 2025

5  out of  5
rating by Thomas Goggans
"Mr. Jaime Cachua is very helpful. Very patient man and kind. 100% recommend, also the whole staff is also very helpful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Amber Jones

October 9, 2025

5  out of  5
rating by Amber Jones
"Please ask for Wanda!! She is such a pleasure; with outstanding customer service and phenomenal knowledge about the business. She always gives the best advice concerning insurance, so glad she is apart of the StateFarm company!! Amber Jones Rome Ga"
We responded:
"Thanks Amber! We’re always glad to see you."
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Misty Covington

October 6, 2025

5  out of  5
rating by Misty Covington
"He was excellent"
We responded:
"Thank you for the five-stars, Misty! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Matt Medley - State Farm Insurance Agent"
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Yanislay Alvarez

October 3, 2025

5  out of  5
rating by Yanislay Alvarez
"Excelente servicio gracias roxy"
We responded:
"Gracias por tus cinco estrellas, Yanislay! Nuestra oficina está aquí para ayudarte cuando nos necesites y nos honra que nos hayas elegido para proteger lo que más te importa."
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John Marr

October 2, 2025

5  out of  5
rating by John Marr
"Jaime Cachua is a fantastic agent. Thank you"
We responded:
"We appreciate the feedback. We look forward to serving you not only on your first day as a customer, but also on the days you need us most."
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Leslie Palmerin

October 2, 2025

5  out of  5
rating by Leslie Palmerin
"Their customer service was amazing! Just got quoted over the phone, and they answered all my questions I had!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Betty Vergara

October 2, 2025

5  out of  5
rating by Betty Vergara
"Very professional. Ive had this office for a long time and they have always been helpful. Rosie is very nice."
We responded:
"Thanks Betty. We take this seriously and always hope to be the most professional insurance experience you've ever had."
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Themessi Wilber10

October 1, 2025

5  out of  5
rating by Themessi Wilber10
"Was very specific with what my insurance covers"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Orlando Delgado

October 1, 2025

5  out of  5
rating by Orlando Delgado
"Excelente atención por parte del agente, muy profesionales."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Davis Johnson

October 1, 2025

5  out of  5
rating by Davis Johnson
"Rett Edwards was very helpful!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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mari smith

September 29, 2025

5  out of  5
rating by mari smith
"Always helping going over and beyond Wonda is my go to at this location she’s known me since I was 10! Always helping"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ambar Velazquez

September 26, 2025

5  out of  5
rating by Ambar Velazquez
"Had a great experience with Jaime Cachua! Great customer service from everyone in the office! Jamie and Rett made this super easy for me!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Steven Lane Ray

September 24, 2025

1  out of  5
rating by Steven Lane Ray
"The new billing system failed to bill for an entire month, and then I get double billed two months later. I discussed with the office a month ago and addressed these issues, and since the issue was in their end they agreed to wave to $25 fee. Now I received a bill for this month with $50 fees on it. The account is set to autopay, which is apparently dangerous with this agent because I haven't been billed correctly since May and it's now the end of September. Despite taking time last month to address the issues, Im having to do so again. It's like this agent is hoping I'll just pay the fees instead of wasting more time fixing the issues the change to the new billing system created. I cannot possible recommend an agent that doesn't do what we previously discussed and agreed, and they have made it as difficult as possible to fix the issues it seems out of spite. Customer service at corporate is also effectively useless in handling any issues. I'm not sure what has changed, as I have been with this agent for a long time, but if he's treating his previous customers like this, save yourself the headache and time and choose someone else."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to discuss the issue with you."
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Nas baltazar

September 23, 2025

5  out of  5
rating by Nas baltazar
"Awesome service very in depth details"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Ric Cobb

Ric Cobb

September 18, 2025

5  out of  5
rating by Ric Cobb
"I recently changed both my auto and home insurance to State Farm using Matt Medley's insurance company in Rome, GA. I spent a lot of time on the phone with Jaime, who talked me through every line on my existing policy, and his expert recommendations on what I should select with State Farm. Not only was Jaime knowledgeable, kind and professional, he was able to save me a significant amount of money on my bundled auto and home insurance with State Farm. I can't recommend the Matt Medley agency, or State Farm more highly, and feel free to ask for Jaime. He's a pleasure to do business with and a true professional."
We responded:
"Thanks for the tremendous review. We try to educate and answer every question. Jaime does an excellent job."
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Denise Griffin

September 12, 2025

5  out of  5
rating by Denise Griffin
"Matt Medley was friendly and professional and super-helpful during my quote process. He is an awesome agent and I would recommend him to anyone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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rubi ordonez

August 31, 2025

1  out of  5
rating by rubi ordonez
"Very bad experience"
We responded:
"Rubi, thank you for your kind words about Blake. I'm glad to hear he was helpful, knowledgeable, and patient. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. - Matt Medley - State Farm Insurance Agent, Rome, GA"
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Susan Smith

August 29, 2025

5  out of  5
rating by Susan Smith
"I recently had an unfortunate accident and totaled my car. Due to my age, regardless of a clean record for many years, my insurance doubled. I am on a fixed income. This severely impacted my budget. I called around to numerous insurance carries, and I felt like I was being discriminated due to my age. I called State Farm and Mr. Jaime Cachua did all that he could to help secure me a lower rate. He also treated me with much respect ensuring that I knew all my options. He even increased coverage for my home, which I didn’t know I could do prior. This helped remove some of the strain from my budget and allowed me to me worry less. I highly recommend Mr. Cachua, he will absolutely have your best interest at heart and go above and beyond for you."
We responded:
"Thanks Susan. We can't always promise the best price, but we can promise the best service."
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Adrianne Johnson

August 29, 2025

5  out of  5
rating by Adrianne Johnson
"Blake was wonderful. Answered all my questions and helped me to understand the things I didn't understand."
We responded:
"Great feedback. We try to keep it simple, educate and let you decide."
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William Phelps

August 27, 2025

5  out of  5
rating by William Phelps
"Great place to do business. Miss Abigail is good at what she does. Makes sure you have everything you need before you leave. I love Matt Medley state farm."
We responded:
"Thanks William. Abigail and the rest of our team strive to make insurance a good...and dare I say GREAT experience."